Muncharoo FAQ

What is Muncharoo?

Muncharoo is a website that uses the power of group buying and social networking to offer an irresistible deal on eating, dining and drinking. We are able to do this because we guarantee our merchants that we’ll sell large numbers of their product or service quickly.

How does Muncharoo work?

Does it cost anything to sign up?

No.

Who is the seller of the voucher?

The merchant, not Muncharoo, is the seller of the voucher and the provider of the goods and services redeemable with a voucher. Muncharoo is acting as the merchant’s marketing agent and selling the voucher on behalf of the merchant.

When will I receive my voucher?

Via email you will receive confirmation of your purchase and will receive a link to your voucher. You may also access your Muncharoo account by clicking on "Sign in" and then clicking on "My Account".

Do I need to print my voucher?

Yes, unless otherwise noted on the voucher itself. So, simply print it out—it is coded with a unique ID code—and present it to the merchant prior to ordering. Make sure you have access to a printer before you purchase anything.

What is your return policy?

If you have a problem with your voucher, we will issue a refund. Please contact us at customerservice@muncharoo.com.

What if I have a question about the voucher I purchased?

Please contact us at customerservice@muncharoo.com.

Can I give a Muncharoo voucher as a gift?

Unless stated otherwise in the deal details, you may give a Muncharoo voucher as a gift.

Is it safe to use my credit card?

Absolutely. We use a fully encrypted Secure Socket Layer (SSL) connection.

When can I first use my voucher?

The first-use date is stated in the details of a particular deal. Typically, the vouchers are available the day after you purchased it.

When do vouchers expire?

The expiration date is indicated on the voucher.

Are vouchers transferable?

Yes, unless otherwise noted.

Can I get in on yesterday’s deal?

No, we're sorry. But let us know and we’ll try to schedule a similar deal in the future.

What if I hold a voucher for a merchant that goes out of business?

In the unlikely event that a featured merchant would not be able to redeem your voucher prior to its expiration date, please contact us at customerservice@muncharoo.com.